The Account Supervisor will be responsible for account, team, and program management, developing strategy, and executing innovative social media campaigns primarily for a global technology and entertainment communications company. For clients, this individual will successfully conduct social listening, community management, and manage proactive and reactive reputation scenarios; as well as manage a brand’s content across a variety of social networks. For the agency, this individual will provide strategic direction, processes, and leadership in building our digital media practice. This person must be a problem-solver, creator, and demonstrate the ability to strategically counsel clients. Problem-solving and attention to detail are imperative.

This is a full-time position with an alternative work schedule. You will be responsible for providing comprehensive counsel to clients, delivering excellent service, and taking the initiative on problem-solving that includes anticipating business needs. You will also be accountable for flawless execution and timely, accurate responses.

Primary Responsibilities:

  • Develop and present digital media, specifically social media strategies, plans, content, campaigns, and measurement reports
  • Oversee execution and performance of social media team members
  • Execute and monitor paid and organic social media campaigns to grow communities and engagement
  • Expand the agency’s Digital Media practice through strategic counsel and processes
  • Work with vendor partners to execute on multiple aspects of client campaigns
  • Proactively identify and pursue opportunities to grow existing client accounts and support new business development, as needed
  • Ensure best practices and high quality of deliverables across the team, including providing timely and constructive feedback and coaching to staff if results and expectations are not met

Digital Media Team Specific:

  • Serve on and lead a team of Social Media Community Managers who monitor and respond to social media inquiries across established channels including Facebook and Twitter, among others
  • Engage with customers on news, products, and services to protect and champion client brands
  • Successfully manage reactive client issues and create processes to ensure success
  • Build and provide standardized reporting for clients and as needed during crises and high-volume
  • Create and retain processes that ensure team and agency success, including training guides, checklists, templates, plans and case studies
  • Work hours may include traditional and non-traditional business hours, including some weekend and holidays

Requirements:

  • Adept use of enterprise-publishing and listening tools (Sprinklr, Social Studio, etc)
  • Manage paid social media campaigns (Facebook ad manager) and email marketing
  • Execute campaigns on platforms like ShortStack or WooBox and utilizing content publishing and reporting tools
  • Strategic thinking; ability to generate new ideas to support client and agency needs and objectives
  • Successfully plan and execute digital marketing programs that generate meaningful results
  • Exceptional attention to detail; excellent writing and presentation skills
  • Proven experience planning, selling, and managing digital programs and strong client relations
  • Organization and project management skills; ability to juggle multiple responsibilities and work quickly

Qualifications:

  • Bachelor's Degree or equivalent experience
  • Minimum 6 years in a communications role (agency position)
  • Conduct social media management for a major brand, agency experience preferred
  • Ability to work a flexible schedule, including some night, weekend, and holiday support
  • Professional communication skills, both written (email, social media, and text) and verbal
  • An affinity for technology and innovation: a digital native with a business understanding of multiple social media platforms
  • May require some travel